FAQ

Sai FAQ

AI search basics

What is Sai?

Sai is an AI web presence specialist. It audits, structures and maintains your website so ChatGPT, Gemini and Perplexity can find, read and verify your business. Instead of software dashboards or open-ended agency retainers, Sai grades your site across 24 criteria, and a person applies the fixes directly to your live site.

What is AI visibility?

AI visibility is how well ChatGPT, Gemini and Perplexity can read and verify your website. It starts with whether these engines can read your pages and confirm your details, and it is measured by asking them the questions your customers ask and counting how often they name you.

Why does AI visibility matter for my business?

About 68% of Google searches now end without a click. More and more buying decisions are shaped by AI answers, and those answers name businesses, not links. When ChatGPT, Gemini or Perplexity can't read or verify your site, your business is left out of the answer.

Why do ChatGPT, Gemini and Perplexity skip certain websites?

They skip sites they can't read or can't verify. Common blockers are access files that turn crawlers away, key facts trapped in images or scripts, business details that don't match across directories, and forms a machine can't make sense of.

How do they choose which businesses to name?

They read public sources and weigh how well known each business is and whether its details match. Your site, your Business Profile, your directory listings, your reviews and the sites that mention you all count. Your site is the part you control: Sai makes it readable and makes its details match. Reviews and mentions elsewhere count too, and nobody can get those for you.

Read the full guide

How do directory listings affect AI recommendations?

Listings act as independent confirmation. When your name, address or phone number differ across directories, the engines see a conflict and may name a competitor whose details match.

Read the full guide

What is the difference between traditional SEO and AI visibility?

Traditional SEO earns a place in a list of links. AI visibility earns a place in the answer itself. Both depend on a site machines can read.

Is traditional SEO still relevant?

Yes, but it's no longer enough on its own. AI summaries now sit above the traditional results, so your site has to work for both.

How to rank in AI Overviews

The three pillars

What are the three pillars of AI visibility?

AI search allowance, a consistent web narrative, and an agent-compatible site.

What is AI search allowance?

It makes sure your access files let ChatGPT, Gemini and Perplexity read your public pages. That means a robots.txt file that lets in the programs AI uses to answer customers.

Do I need an llms.txt file?

What is a consistent web narrative?

One version of your business, everywhere the engines look. Your name, address, phone number, hours and services match across your site and your listings, so machines can confirm them.

What is an agent-compatible site?

A site whose forms and booking path a machine can follow. Sai adds clear, standard labels to your forms so automated tools can read them, ready for when agents roll out.

Can AI agents book or buy on my website today?

Not reliably yet. Booking through AI agents is still rolling out. Sai prepares your forms and booking path so your site is ready when it arrives.

Will the changes affect how my site looks?

Mostly, no. Most changes happen behind the scenes: access files, structured data and page code. If your report recommends using the words buyers actually search for, that change is visible, and you'll see exactly what changed.

The free scan

How does the Free AI Visibility Scan work?

It runs three checks on one page, free, in 30 seconds, with no signup. You get the three findings, in plain words, with what we would fix beside each. To see whether ChatGPT, Google and Perplexity name you, and to grade every page against 24 criteria, move up to the $99 report.

Is letting AI read my site a security risk?

No. The access file was never a lock. It's a polite request that well-behaved programs follow and others ignore; Google says it "cannot enforce crawler behavior." Anything private needs a password, not a line in this file. Listing a private page there actually advertises it, because anyone can read the file. You can let AI programs in and still keep your admin pages blocked.

If I block AI training on my site, can ChatGPT still read it to answer customers?

Yes, as long as your file doesn't also block the program that answers customers. AI companies send two kinds of programs. One copies content to train future AI models. The other reads your site when a customer asks a question; that's the one that matters for being recommended. OpenAI says blocking the first doesn't block the second. So if your file blocks only training, that's your choice, not a problem.

What is text that only appears after the page loads?

Some sites build parts of the page in the visitor's browser after it opens, like a reviews box or a price list that appears a second later. The programs ChatGPT and others use to read websites don't wait for it, so those words never reach them. Your site can look complete to you and half empty to AI. The $99 report checks every page for it.

Why do my images matter?

AI reads words, not pictures. If your hours, prices or menu exist only inside an image, AI can't see them. Write the same words on the page as text too, and keep the image if you like it.

Do I need a street address?

Only if customers come to you. If they do, AI needs your full address to send them. If you work from home or go to your customers, your city is enough, and the scan says your address isn't needed.

The $99 scan

What is the AI Visibility and User Intent Engineering Scan ($99 + tax)?

A full diagnosis of how AI names you versus your competitors, using benchmark questions your customers would ask for your type of business. It shows which flaws on your site are costing you the mention, ranked, with ready-to-paste code, the keyword work and every page checked against 24 criteria; a check that needs access you haven't given us is marked, with the reason. We do not do the work at this tier.

What do the competitor research and keyword work cover?

How your site's wording compares with what buyers in your market actually search for, and how you stack up against the competitors they compare you to. It shows where your site misses the words buyers use.

What happens after I buy the $99 scan?

You answer a few quick questions: your site address, what it's built on, "How will you give us access to your site?", who looks after it, the best way to reach you, the one action you most want visitors to take, and "Have you taken a backup of your site?" Work starts as soon as you finish.

Can I apply the fixes myself, or have my developer do it?

Yes, either way. The report includes paste-ready instructions that you or any qualified developer can apply.

Can't I just ask ChatGPT myself?

You can, and it's worth doing. But one answer tells you very little: ChatGPT, Google and Perplexity give different answers to the same question, and change them from one ask to the next. The $99 report tests the way your customers actually look for a business like yours, across all three, and shows who keeps getting recommended instead of you, what they have that you don't, and what to fix. That's what one question can't give you.

Applied fixes ($650)

What is AI and Intent Engineering, applied every page ($650 + tax)?

Every fix in your report, applied to your live site by a person. When it's done, you get a plain-language account of everything that changed.

Can I buy the $650 service without the $99 scan?

No. It's sold only after the $99 report, because the report is what defines the work.

Is the $99 credited toward the $650?

No. The $99 pays for the report, and the $650 pays for applying it.

Where are the fixes made?

Directly in your live site: your pages, your access files and your structured data.

Sai Watch

What is Sai Watch ($49/month + tax)?

Optional monthly maintenance that keeps your site readable as the standards move. Cancel anytime, in one click, with no long-term contract.

What does Sai Watch include?

Every month: a re-scan of every page and a tracked grade, your access files, your machine-readable layer and your booking path re-checked against that month's standards, everything found broken fixed, and one plain-language email.

Does Sai Watch add a script to my site?

No. There's no embed and no script on your site. The checks run from the outside.

What happens to my fixes if I cancel Sai Watch?

They stay on your site. Cancelling stops the monthly checks and re-fixes. Nothing that was changed gets removed.

Can I buy Sai Watch without the $650 work?

Yes. Sai Watch starts from a site that passes the scan, whether you did the report's fixes yourself or we did them. Anything still open from your report is the report's list, not Watch's.

Pricing and comparisons

What does $749 mean?

It's only the sum of $99 and $650. It isn't a price or a package.

What does $1,337 mean?

It's a year-one comparison: the $99 report, the $650 work and 12 months of Sai Watch ($99 + $650 + $49 x 12). It isn't a price or a package.

Are taxes included?

No. All prices are before tax.

How does Sai compare to software subscription tools?

Subscription tools charge $189 to $489 a month, and most show you a list of problems to fix yourself. The few that apply fixes do it automatically, through code they add to your site. With Sai, a person applies each fix directly in your site's own files.

How does Sai compare to marketing agencies?

Agency retainers run $750 to $2,500 a month, often with yearly contracts and ongoing meetings. Sai charges once for the report and once for the work, and the meter stops.

Checks and policies

How can I check that the fixes were applied?

Re-run the free scan on your site yourself, any time. You can also read your access files in any browser and test your structured data with public tools like Google's Rich Results Test.

Does Sai guarantee rankings, traffic or results?

No. We don't guarantee rankings, traffic, leads or revenue. AI platforms decide what they name, and they change on their own schedule. What the $99 report gives you instead is the measurement: whether ChatGPT, Google and Perplexity name you or a competitor when your customers ask, and which flaws on your site are costing you the mention, with the fixes ranked.

What is your refund policy?

We don't offer refunds. Nothing in our terms waives rights you have under Quebec consumer-protection law.

Is the work automated?

The free scan runs on its own, in 30 seconds. The $99 report and the $650 fixes are Sai's work, page by page, and a person checks the report before it is sent.